Shipping Policy

Shuddh Jivan is operated by Soulter Remedies. This policy explains where we deliver, how long it takes and what it costs.

Where we deliver

We deliver to serviceable pin codes across India through our courier partners. If your pin code is not serviceable, we will contact you before the order is processed and refund anything you have paid in full. For orders outside India, please contact us before ordering.

Dispatch time

Orders are usually packed and dispatched within 1-2 working days of confirmation. Orders placed on a Sunday or a public holiday are processed on the next working day.

Delivery time

Once dispatched, most orders arrive within 3-7 working days, depending on your location. Remote areas and the North-East can take longer. Delivery times are estimates and can be affected by the courier, the weather, local restrictions or public holidays.

Shipping charges

Any delivery charge is shown in your cart and at checkout before you pay. Where checkout says the delivery charge is to be confirmed, we call you to confirm your order and agree it on that call - nothing is added without your agreement. If Cash on Delivery is offered and carries a charge, it is shown as its own line at checkout.

Tracking your order

When your order leaves us, we email you the courier name and tracking number. You can also see the status of every order under My Orders, or call or WhatsApp us with your order number.

Packaging

Every order is sealed and packed to protect bottles, jars and tubes in transit. Syrups, oils and honey are packed upright with extra protection.

When your parcel arrives

Please check that the outer seal is intact before accepting the parcel. If it is damaged, leaking or appears tampered with, take photographs and tell us within 48 hours of delivery. We will arrange a replacement or refund as set out in our Return & Refund Policy.

Wrong address or failed delivery

Please check your delivery address and phone number carefully at checkout. If a parcel is returned to us because the address was incorrect or nobody was available after the courier's attempts, we will contact you to arrange re-delivery. The extra shipping cost for re-delivery may be payable by you.

Questions

Email sales@soulterremedies.com or call +91 94277 79201.

Last updated 11 October 2026