Grievance Redressal
In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, Soulter Remedies has appointed a Grievance Officer to handle complaints about orders, products, this website and the use of your personal data.
Start with our support team
Most problems are fastest to solve directly. Call or WhatsApp +91 94277 79201, or email sales@soulterremedies.com with your order number.
Grievance Officer
Grievance Officer, Soulter Remedies
1st Floor, Soulter House, 21 Shreenathji Estate, Changodar, Ahmedabad, Gujarat, India
Email: sales@soulterremedies.com (subject line: "Grievance")
Phone: +91 94277 79201
What to include
- your name and the phone number or email used on the order
- your order number, if the complaint is about an order
- a clear description of the problem and what you would like us to do
- photographs or documents that support it
What happens next
- We acknowledge your complaint within 48 hours and give you a reference.
- We aim to resolve it within one month of receiving it, and keep you informed along the way.
If you are not satisfied
If you are not satisfied with our response, you can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or approach the appropriate Consumer Commission.
Seller details
Legal name: Soulter Remedies
Brand: Shuddh Jivan
Registered address: 1st Floor, Soulter House, 21 Shreenathji Estate, Changodar, Ahmedabad, Gujarat, India
Last updated 11 October 2026