Return & Refund Policy

Thank you for shopping with Shuddh Jivan, operated by Soulter Remedies. We want every order to reach you in perfect condition. If something is wrong, this is how we put it right.

When you can request a return

Because these are health and wellness products, returns are accepted only when:

• the product was damaged in transit
• the product is leaking or defective
• the wrong product was delivered
• the product arrived past its expiry date

To be eligible:

• the request must be made within 48 hours of delivery
• the product must be unused and in its original packaging
• you must share your order number or invoice

What cannot be returned

Ayurvedic medicines, supplements and food products are consumables. For hygiene and safety reasons we cannot accept:

• products whose seal has been opened, or that have been used
• requests made after the 48-hour window
• products damaged by misuse or improper storage
• products bought in a promotion or clearance sale, unless they were damaged, defective or wrong on arrival

How to request a return

Call, WhatsApp or email us with:

• your order number
• the product name
• a short description of the problem
• clear photographs of the parcel and the product, including the batch number and expiry date on the pack

Phone / WhatsApp: +91 94277 79201
Email: sales@soulterremedies.com

We review every request and reply within 2-3 working days. Please do not send a product back before we have approved the return - we will tell you how to return it, or whether you need to at all.

Replacement or refund

Once the problem is verified we will, at your choice where stock allows:

• send a replacement of the same product, or
• refund the amount you paid for that product

How refunds are paid

Refunds are paid to the original payment method - the card, UPI account, net-banking account or wallet you paid with. We start the refund within 5-7 working days of approval. How long it then takes to appear in your account depends on your bank or payment provider. For Cash on Delivery orders, we refund by bank transfer or UPI to an account you nominate. We email you when the refund has been issued.

Shipping charges

Shipping charges are not refundable, except when the wrong product was delivered or the product arrived damaged, leaking or defective. In those cases Shuddh Jivan bears the cost of the return and of sending the replacement.

Cancelling an order

Orders can be cancelled free of charge before they are dispatched. See our Cancellation Policy.

Last updated 11 October 2026